In this Professional Spotlight, we talk to student member Lauren Bowden, who is nearing completion of a Master of Rehabilitation Counselling after 17 years working in employer-based injury management. With extensive experience across the private and public sectors, Lauren shares insights into balancing study with work, the rewards of rehabilitation counselling, and how the profession is evolving.
Please tell us briefly about yourself.
I’ve spent 17 years working in employer-based injury management across both the private and public sectors, supporting workers through the Western Australian compensation system. Over time, I became increasingly focused on person-centred recovery and long-term outcomes, which led me to pursue a Master of Rehabilitation Counselling, now nearing completion.
When did you decide to study to become a Rehabilitation Counsellor?
I decided in 2024 after working closely with injured workers for so many years and seeing the impact of skilled and compassionate support. It felt like a natural next step to deepen my understanding and contribute to an industry that values both empathy and evidence-based care.
How do you maintain your own wellbeing while supporting others?
Staying connected with likeminded professionals for debriefing helps me maintain perspective. I also make time for things I enjoy outside of work, like keeping up with my fitness routine, exploring new bakeries with my husband, and gardening (even if my plants only have a 50/50 survival rate!).
What skills or qualities do you think are essential for a Rehabilitation Counsellor?
Empathy, adaptability, and clear communication. There is a need to genuinely connect with people, understand their challenges, and work flexibly across stakeholders and systems. It’s a role that really calls for both heart and head.
What do you find most rewarding about Rehabilitation Counselling?
I’m still new to the profession, but I’ve already found it incredibly rewarding to help people rebuild their confidence and sense of purpose after injury or illness. Being part of someone’s journey as they navigate challenges and rediscover their strengths is a real privilege.
What are some of the challenging aspects you have faced, and how did you overcome them?
Balancing full-time work and study has been challenging, but I’ve managed through careful planning and time management. I created a study schedule outside work hours and set personal deadlines ahead of official university ones to stay on track. People are often surprised I spend much of my weekend studying, but I genuinely enjoy learning about rehabilitation counselling.
What advice would you give to a student member?
Make the most of your practicum placement—it’s a valuable opportunity to work alongside passionate professionals who truly live the values of this field. Build connections, attend as many events as you can, and stay open to learning about systems and schemes you may not have encountered before. These experiences will broaden your perspective and help shape your future in the profession.
How do you see the role of Rehabilitation Counsellors changing in the next 5–10 years?
Changes in technology, workforce demographics, and mental health awareness are driving demand for support in returning to work, navigating career shifts, and managing psychosocial challenges. As a result, I think Rehabilitation Counsellors will be more widely recognised and utilised, with our role expanding across diverse settings as key contributors to inclusive and sustainable workplaces.
What are some of the misconceptions you have heard about the profession?
That Rehabilitation Counsellors simply coordinate other providers in the workers’ compensation system. During my practicum, I saw firsthand how we play a central role in shaping recovery and return-to-work outcomes with our unique skillset.
If you could change one thing about the system, what would it be?
I would like to see Rehabilitation Counsellors engaged earlier and more consistently in compensation schemes. Too often, our involvement occurs late in the process, missing opportunities where early intervention could have significantly improved outcomes.