Workplace Conflict - Mediation & Resolution

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What is this webinar about?

Conflict is an unavoidable part of any working environment. The challenge is - how do we best manage it to prevent it from escalating? Unresolved conflict can lead to lost productivity, increased turnover, absenteeism, increased workplace stress and various negative effects on mental health. It is one of the leading causes of claims for work-related mental health conditions.

To deepen your understanding of workplace conflict prevention, mediation and resolution, join us for a webinar with expert facilitator and conflict management specialist, Susan Whillas.

  • The webinar content will include:
  • Understanding the workplace context
  • Legislation relevant to workplace conflict
  • Causes of workplace conflict
  • Frameworks and interventions for the prevention and management of workplace conflict

There will also be an opportunity to have your questions answered at the end of the presentation.

The Speaker

Susan is an experienced diversity and inclusion practitioner, facilitator and conflict management specialist. Susan is responsible for promoting the importance of inclusion, diagnosing cultures and resolving complex interpersonal conflict. Susan’s focus is employer risk minimisation and developing the communication and conflict competencies of managers and employees. Susan founded DC Workplace Consulting in 2007 and has many years’ experience in the diversity and inclusion field holding key diversity and management positions in the public, private and not-for-profit sectors. Susan’s work is informed by having worked at the Canadian embassy in Belgrade, establishing equal opportunity management plans in the public sector, and managing both a remote Kimberley Aboriginal resource agency and a small architectural practice.

Susan is a national Assessor of mediators to the National Mediation Accreditation Standards for the peak mediation bodies and a regular Mediator Coach in their training programs. As a Preferred Provider to the NSW Government in Performance for Management Services (PMS) and a foundational member of the Transport for NSW (TfNSW) Alternative Dispute Resolution panel, Susan has conducted many hundreds of mediations and conflict resolution interventions to support individuals, pairs and teams to successfully realign their workplace relationships. Susan holds post graduate qualifications in mediation and conflict resolution from University of Queensland, Bachelor of Arts (honours) from the University of NSW and is a mediator accredited by the national standards board of Australia. Susan is a native speaker of English and is highly proficient in several languages including French, Spanish, Serbo-Croatian and Indonesian.

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Workplace Conflict - Mediation & Resolution
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